Showing results by narrator "Christine Marshall" in All Categories

Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the customer leadership executive, this book follows the five-competency model she uses to coach the C-Suite and chief customer officers.

The hunt is over. After 15 years of lies and sacrifice, Baru Cormorant has the power to destroy the Imperial Republic of Falcrest that she pretends to serve. The secret society called the Cancrioth is real, and Baru is among them. But the Cancrioth's weapon cannot distinguish the guilty from the innocent. If it escapes quarantine, the ancient hemorrhagic plague called the Kettling will kill hundreds of millions...not just in Falcrest but all across the world. History will end in a black bloodstain. Is that justice? Is this really what Tain Hu hoped for when she sacrificed herself?

On the eve of WWII, the foreign-controlled port of Shanghai was the rendezvous for the 20th century's most outlandish adventurers, all under the watchful eye of the fabulously wealthy Sir Victor Sassoon. Emily Hahn was a legendary New Yorker writer who would cover China for nearly 50 years, and play an integral part in opening Asia up to the West. But at the height of the Depression, "Mickey" Hahn, had just arrived in Shanghai nursing a broken heart after a disappointing affair.

Throughout the 1960s and '70s, Abbie Hoffman crisscrossed the country, ferreting out alternative ways of getting by in America - some illegal and all radical. Causing scandals with its advice on how to Survive!, Fight!, and Liberate! in the “prison that is Amerika”, Steal This Book is a revolutionary's manual to running a guerilla movement, as well as getting free food, housing, transportation, medical care, and more.

As if getting cheated on and dumped weren't enough, her roommate suddenly disappears after stealing Ellie's identity and half her furniture. Now Fin Hunter insists Ellie owes him 7,000 dollars and he won't leave her alone until he collects it. Determined to keep her overbearing family out of her life, Ellie agrees to work for Fin's illegal online poker operation. He's given her six weeks to pay off the debt. And to make matters worse, Fin is more than Ellie bargained for. He's too bossy and too sexy for his own good.

A "gray rhino" is a highly probable high-impact yet neglected threat - kin to both the elephant in the room and the improbable and unforeseeable black swan. Gray rhinos are not random surprises but occur after a series of warnings and visible evidence. The bursting of the housing bubble in 2008, the devastating aftermath of Hurricane Katrina and other natural disasters, the new digital technologies that upended the media world, the fall of the Soviet Union...all were evident well in advance.

Encounters at the Heart of the World concerns the Mandan Indians, iconic Plains people whose teeming, busy towns on the upper Missouri River were, for centuries, at the center of the North American universe. We know of them mostly because Lewis and Clark spent the winter of 1804-1805 with them, but why don't we know more? Who were they really? In this extraordinary book, Elizabeth A. Fenn retrieves their history by piecing together important new discoveries in archaeology, anthropology, geology, climatology, epidemiology, and nutritional science.

Combining cutting-edge research with broad anecdotal evidence from her work as a clinical psychologist to illustrate just how invaluable spirituality is to a child's mental and physical health, Miller translates these findings into practical advice for parents, giving them concrete ways to develop and encourage their children's - as well as their own - well-being. In this provocative, conversation-starting book, Dr. Miller presents us with a pioneering new way to think about parenting our modern youth.

Darcy Rhone thought she had it all figured out: the more beautiful the girl, the more charmed her life. Never mind substance. Never mind playing by the rules. Never mind karma. But Darcy's neat, perfect world turns upside down when her best friend, Rachel, the plain-Jane "good girl," steals her fiancé, while Darcy finds herself completely alone for the first time in her life…with a baby on the way.

In Seth Dickinson's highly anticipated debut The Traitor Baru Cormorant, a young woman from a conquered people tries to transform an empire in this richly imagined geopolitical fantasy. Baru Cormorant believes any price is worth paying to liberate her people - even her soul.

Gustavo Arellano has compiled the best questions about Mexican Americans from readers of his ¡Ask a Mexican!column in California's OC Weekly and uses them to explore the clichés of lowriders, busboys, and housekeepers; drunks and scoundrels; heroes and celebrities; and most important, millions upon millions of law-abiding, patriotic American citizens and their illegal-immigrant cousins who represent some $600 billion in economic power.

Pure Land is the story of the most brutal murder in the history of the Grand Canyon and how McGivney's quest to investigate the victim's life and death wound up guiding the author through her own life-threatening crisis. On this journey stretching from the southern tip of Japan to the bottom of Grand Canyon, and into the ugliest aspects of human behavior, Pure Land offers proof of the healing power of nature and of the resiliency of the human spirit.

It's been 20 years and two election cycles since Information, a powerful search engine monopoly, pioneered the switch from warring nation-states to global microdemocracy. The corporate coalition party Heritage has won the last two elections. With another election on the horizon, the Supermajority is in tight contention, and everything's on the line.

First comes love. Then comes marriage. Then comes...a baby carriage? Isn’t that what all women want? Not so for Claudia Parr. And just as she gives up on finding a man who feels the same way, she meets warm, wonderful Ben. Things seem too good to be true when they fall in love and agree to buck tradition with a satisfying, child-free marriage. Then the unexpected occurs: one of them has a change of heart.

One night. One big mistake. One boy that changes everything. Britte Nichols has a plan. And it's a good one. College. Med School. Illustrious career. Then maybe a husband. Possibly children, but she doesn't want to get ahead of herself. Britte decided at a young age that she wasn't going to let love get in the way of her future. She has things to do. Places to go and all that. Until the night she has one too many drinks and lets lust override logic. Beckett Harris is gorgeous, talented, and completely bad for her. But she wasn't the only one feeling fireworks that night.

Managers will learn how and why to stop bullying; prepare executives to lead the campaign and to resist undermining efforts of subordinates; and create a new, positive role for human resources. Outlining the required steps, The Bullying-Free Workplace includes information on how to create a preventive policy that brings consequences, like never before, when violated.

No Better Time tells of a young, driven mathematical genius who wrote a set of algorithms that would create a faster, better Internet. It's the story of a beautiful friendship between a loud, irreverent student and his soft-spoken MIT professor, of a husband and father who spent years struggling to make ends meet only to become a billionaire almost overnight with the success of Akamai Technologies, the Internet content delivery network he cofounded with his mentor.

When the forces of chaos interrupt the most important meal of Dash's day and conspire against him, his friends, his school, his town, and indeed the entire planet, Dash needs to take things into his own hands, and some crazy stuff starts to happen.

When Valerie Beauvais, author of a book on Thomas Jefferson's travels through the wine regions of France and Italy, turns up dead near Lucie Montgomery's Virginia vineyard, Lucie is certain Valerie's murder has something to do with the authenticity of a 200-year-old bottle of Bordeaux Jefferson may once have purchased for his good friend George Washington.

This groundbreaking feminist classic dismantles the way we view rape in our culture and replaces it with a genuine understanding and respect for female sexual pleasure.